Return & Refund Policy

1. Customized and Made-to-Order Products

All products offered by pisces are customized, made to order, or manufactured according to specifications and options selected by the customer.

Because these products are prepared according to individual customer requirements, we do not accept returns, exchanges, or refunds for reasons unrelated to a verified product quality issue.

Non-Quality-Related Reasons

Non-quality-related reasons include, but are not limited to:

1. A change of mind after placing the order
2. Incorrect selection of product options, sizes, finishes, configurations, or specifications
3. Incompatibility with the customer’s motorcycle, vehicle, components, or intended application
4. Personal aesthetic preferences regarding appearance, color, finish, style, or design

Customers are responsible for carefully reviewing all selected product options, specifications, motorcycle information, compatibility requirements, and order details before submitting an order.

Please contact us at info@piscesracing.com before placing an order if clarification is required regarding product specifications or compatibility.

2. Returns for Verified Quality Issues Only

We accept returns only where a product is determined to have a verified manufacturing or quality defect.

If you believe that a product has a manufacturing defect or other quality-related issue, you must:

1. Contact us within 7 days of receiving the product
2. Provide clear video evidence showing the alleged defect or quality issue
3. Provide the applicable order number
4. Include a clear and concise description of the issue

Video evidence is required so that our support team can accurately review the condition of the product, assess the reported issue, and prevent misuse of this Return & Refund Policy.

Additional information or evidence may be requested where reasonably necessary to complete the assessment.

When a Request May Be Refused

We reserve the right to refuse a return or refund request where:

1. Sufficient video evidence or supporting information has not been provided
2. The reported issue cannot be verified
3. The issue is determined not to be a manufacturing or product quality defect
4. The damage or issue resulted from improper installation, misuse, modification, accident, neglect, or another cause unrelated to product quality

Submitting a return request does not automatically mean that the return or refund has been approved.

3. Conditions for Approved Returns

If a return is approved in writing, the returned product must meet all of the following conditions:

1. The product must be returned in perfect condition
2. The product must be unused
3. The product must be returned in its original packaging
4. All accessories, components, manuals, documentation, and other included items must be returned
5. The return must comply with the instructions provided by our support team

Products must be packaged securely to prevent damage during return transportation.

We reserve the right to refuse a refund where a returned product does not meet the conditions stated above, including where the product has been used, damaged, modified, incompletely returned, or returned without its original packaging or included items.

4. Return Authorization and Return Address

No product may be returned without prior written approval from our support team.

Approved returns must be sent to the following address:

Before sending a product to this address, you must first contact us at info@piscesracing.com.

Our support team will review the return request and provide written confirmation if the return is approved.

Do not return any product without prior written authorization. Unauthorized or non-approved returns may be refused and may not qualify for a refund.

Customers should include their order number and any return information requested by our support team with the returned product.

5. Inspection and Refund Process

Once an approved returned product has been received, it will be inspected to confirm:

1. Whether the reported quality issue is valid
2. Whether the returned product meets the required return conditions
3. Whether all accessories, manuals, packaging, and included items have been returned
4. Whether the product has been used, modified, damaged, or altered

After the inspection has been completed, we will notify you whether the refund request has been approved or rejected.

Approved Refunds

If the refund is approved:

1. The approved refund will be issued within 14 days after the returned product has been received and inspected
2. The refund will be processed using the original payment method whenever possible
3. You will be notified when the refund has been submitted for processing

The time required for the refunded amount to appear in your account may depend on the payment provider, card issuer, bank, or financial institution.

Shipping costs, customs duties, import charges, taxes, brokerage fees, and similar charges are non-refundable unless otherwise required by applicable law.

6. Return Shipping Costs

If a return is related to a confirmed product quality issue, our support team will provide the applicable return shipping instructions after the return request has been reviewed and approved.

Customers must follow the shipping method and instructions provided by our support team.

Do not arrange return shipping or send a product before receiving written approval.

Unauthorized, non-approved, freight-collect, cash-on-delivery, or incorrectly addressed returns will not be accepted.

Any return shipping arrangements or responsibilities will be communicated as part of the written return authorization.

7. Exchanges, Repairs, and Replacements

Because our products are customized or made according to customer-selected specifications, we do not offer direct exchanges.

If a manufacturing or product quality issue is confirmed, pisces may, at its discretion:

1. Offer a replacement product
2. Repair the affected product
3. Issue an approved refund

The appropriate resolution will be determined after reviewing the evidence and, where applicable, inspecting the returned product.

A replacement or repair may require additional manufacturing, processing, or delivery time.

Any replacement product will normally be prepared according to the specifications confirmed in the original order unless otherwise agreed in writing.

8. Statutory and Legal Rights

This Return & Refund Policy does not exclude, restrict, or otherwise affect any statutory consumer rights that apply under applicable consumer protection laws.

Where mandatory consumer protection laws provide rights or remedies that cannot legally be excluded or limited, those mandatory rights and remedies will prevail over any conflicting provision of this Policy.

Nothing in this Policy is intended to exclude any legal responsibility that cannot lawfully be excluded.

9. Contact Us

For questions concerning returns, refunds, product quality issues, repairs, or replacements, please contact our support team before returning any product.

Information to Include

When contacting us about a return or refund request, please include:

1. Your order number
2. Your name and contact information
3. A clear description of the issue
4. The required video evidence
5. Any other relevant information requested by our support team

Please use a clear email subject line such as “Return Request” or “Product Quality Issue” to help us identify and process your request efficiently.