Shipping Policy

1. Production and Processing Time

All products offered by pisces are highly customized and manufactured according to specifications selected by the customer.

Please allow up to 35 business days for production and order processing before your order is shipped.

When the Processing Period Begins

The production and processing period begins after:

1. Your order has been successfully submitted
2. Your order has been confirmed
3. Full payment has been received

Business days do not include weekends or public holidays.

Because each product is made to order, actual processing time may depend on the selected specifications, production requirements, order volume, and other operational factors.

During peak periods, including new product releases, holidays, or periods of unusually high order volume, production and processing may take slightly longer.

If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided with the order.

We do not offer expedited processing, priority production, or rush manufacturing for customized orders.

2. Domestic and International Shipping

We ship completed orders to domestic and international destinations, subject to carrier availability, legal restrictions, and destination-specific shipping limitations.

Once production and order processing have been completed, the order will be prepared for dispatch.

A tracking number will be provided after the package has been handed over to the applicable postal service, courier, freight provider, or other shipping carrier.

Tracking information may require additional time to become active after the carrier receives the shipment.

Carrier Control

After a package has left our facility and has been accepted by the carrier, we cannot control:

1. The carrier’s routing procedures
2. The speed of transportation or delivery
3. Customs-clearance processing
4. Local delivery schedules
5. Delays caused by the carrier
6. Delays caused by events outside our control

Customers may use the tracking information provided to monitor the progress of the shipment.

3. Estimated Delivery Time

After production has been completed and the order has been dispatched, delivery typically takes approximately 10 business days.

This delivery period begins after the order has been shipped. It does not include the production and processing period described in Section 1.

Factors Affecting Delivery

The stated delivery time is an estimate and may vary depending on:

1. The destination country or region
2. The shipping carrier
3. The selected shipping service
4. Customs-clearance procedures
5. Local delivery conditions
6. Weather, transportation interruptions, or other external events

Customers should take both the production period and estimated transportation period into account when placing an order.

Please plan your purchase accordingly if the product is required by a particular date.

4. Shipping Destinations

We are generally able to ship to most addresses worldwide.

However, shipping availability may depend on the destination, applicable laws, carrier restrictions, product type, package dimensions, and other transportation requirements.

Certain products may be restricted from shipment to particular countries, regions, or addresses.

Customer Import Responsibility

Customers are responsible for confirming that the products ordered may be legally imported, received, possessed, and used in the destination country or region.

We are not responsible for a customer’s failure to comply with local import restrictions or other destination-specific legal requirements.

Duties, Taxes, and Fees

Customs duties, import taxes, brokerage fees, clearance fees, and other charges imposed by customs authorities, governments, carriers, or third-party agencies are the responsibility of the customer.

These charges are not included in the product price or standard shipping charges unless expressly stated otherwise.

Customs duties, taxes, brokerage fees, and similar charges are non-refundable, as further described in our Return & Refund Policy.

5. Customs Clearance

International shipments may be subject to customs inspection and clearance procedures.

The customer is responsible for providing any information or documentation required by customs authorities, shipping carriers, or clearance agents.

Customs authorities may delay, inspect, hold, or assess charges against a shipment.

pisces cannot control customs-clearance timeframes or decisions made by customs authorities.

A delay caused by customs clearance does not automatically qualify an order for cancellation, replacement, or refund.

6. Delayed or Lost Packages

Once an order has been confirmed as shipped and a tracking number has been provided, pisces is not responsible for delays caused by:

1. The shipping carrier
2. Customs inspection or clearance
3. Severe or extreme weather
4. Transportation interruptions
5. Government action
6. Local delivery conditions
7. Other circumstances outside our reasonable control

If tracking information shows no movement or update for an extended period, normally 10 or more business days, please contact us at info@piscesracing.com.

We will assist in opening an investigation or inquiry with the applicable carrier.

Carrier investigations may require additional time, and the investigation period is controlled by the carrier.

Submitting a carrier investigation does not automatically mean that a replacement or refund will be issued.

7. Packages Marked as Delivered

We cannot replace or refund an order where the carrier’s tracking information shows that the package was successfully delivered.

This includes situations where:

1. The customer did not personally receive the package
2. The package was left at a door, porch, reception area, mailroom, or other delivery location
3. The package was accepted by another person
4. The package was delivered to a neighbour
5. The package was stolen after delivery
6. The package was delivered according to an incorrect address provided during checkout

Customers should contact the carrier directly and check with household members, neighbours, reception staff, building management, mailrooms, and local delivery offices when a package is marked as delivered but cannot be located.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for reviewing and confirming that the shipping address provided during checkout is complete and accurate.

pisces is not responsible for packages that are lost, delayed, returned, or misdelivered because the customer provided an incorrect or incomplete shipping address.

Address Information

This includes errors involving:

1. Recipient name
2. Street address
3. Apartment, suite, unit, or building number
4. City
5. State, province, or region
6. Postal or ZIP code
7. Country
8. Telephone number or other delivery information

Address-change requests must be submitted within 24 hours after the order is placed.

Address-change requests should be sent to info@piscesracing.com.

After the 24-hour period, production or order processing may already have begun, and an address change cannot be guaranteed.

An address change is not effective until it has been confirmed by pisces in writing.

9. Returned or Undeliverable Shipments

A package may be returned to the sender if the address is incorrect or incomplete, the recipient is unavailable, the package is refused, customs requirements are not completed, or the shipment remains unclaimed.

Where a shipment is returned or becomes undeliverable for a reason attributable to the customer, additional shipping or delivery charges may apply before the order can be shipped again.

The original production and processing time will not restart solely because a shipment is returned by the carrier.

Any reshipment arrangements will be reviewed based on the condition of the returned package, the destination, and the circumstances of the unsuccessful delivery.

10. Combined Shipping

Multiple orders are processed separately and will not automatically be combined into one shipment.

To request combined shipping, contact us within 24 hours after placing the first order.

Combined-shipping requests should include all relevant order numbers.

Combined shipping is offered at the discretion of pisces and cannot be guaranteed.

Factors Considered

Whether orders can be combined may depend on:

1. The production status of each order
2. The selected product specifications
3. Package dimensions and weight
4. Shipping destination
5. Carrier requirements
6. Operational and fulfilment considerations

Combining multiple orders may delay processing or dispatch.

A combined-shipping request is not approved until it has been confirmed by pisces in writing.

11. Tracking Information

Tracking information will be sent using the email address or other contact information associated with the order.

Customers are responsible for monitoring the tracking status and ensuring that someone is available to receive the package where necessary.

Tracking updates are supplied by the shipping carrier and may not always appear immediately or update in real time.

pisces cannot independently alter tracking information or carrier delivery scans.

12. Contact Us

For questions relating to production status, shipping, tracking, address changes, delayed packages, or combined-shipping requests, please contact:

Information to Include

When contacting us, please include:

1. Your order number
2. Your full name
3. The email address associated with the order
4. A clear description of your request
5. The relevant tracking number, where applicable

Please use a clear subject line such as “Shipping Inquiry,” “Address Change Request,” “Tracking Issue,” or “Combined Shipping Request” to help our support team identify and process your request efficiently.